Privacy Policy - Fairfax Cleaning Co

Effective date: 2nd September 2025

Fairfax Cleaning Co. (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with us through our website www.fairfaxcleaning.co.uk, by email, phone, or in person.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Information We Collect

Contact details – name, address, email address, phone number.
Service enquiries – details you provide when requesting a cleaning service.
Cleaner applications – employment information, right-to-work documentation, references, CVs, and background checks (e.g. DBS).
Payment details – where relevant for invoicing/transactions.
Website usage data – IP address, browser type, cookies, and analytics data.

2. How We Use Your Information

We use your data for:

Providing and managing cleaning services.
Responding to enquiries and preparing quotations.
Processing job applications and recruitment checks.
Managing client and cleaner relationships.
Complying with legal and regulatory obligations.
Improving our website, marketing, and services.

3. Legal Basis for Processing

We process personal data on the following grounds:

Contract – to deliver services or assess employment.
Consent – where you have given clear permission (e.g. marketing).
Legal obligation – compliance with the law (e.g. right-to-work checks, tax).
Legitimate interests – to run and improve our business.

4. How We Share Your Data

We do not sell your data. We may share with:

Service providers/subcontractors (e.g. payroll, IT, accountants).
Professional advisers (legal, HR, compliance).
Regulatory authorities if required by law.

All third parties must keep your data secure and use it only for agreed purposes.

5. Data Storage & Security

We store your data securely using encrypted systems and prevent unauthorised access, loss, or misuse.

Retention periods:

Client/contract records – 7 years (legal/tax).
Job applications – up to 12 months (longer if employed).
Marketing data – until you unsubscribe or request deletion.

6. Your Rights

You may:

Access your personal data.
Correct inaccurate information.
Request deletion (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent (where applicable).

To exercise these rights, contact us (see Section 9).

7. Cookies

Our website uses cookies and analytics. See our Cookie Policy for more details.

8. Marketing

We may send you service information if you opted in. You can unsubscribe anytime by clicking the link in our emails or contacting us.

9. Contact Us

Fairfax Cleaning Co.
📍 Unit 3a Cotswold Business Park, Millfield Lane, Caddington, LU1 4AJ
📧 info@fairfaxcleaning.co.uk
📞 01582 952773

10. Complaints

If unhappy with how we handle your data, please contact us first. You may also complain to the UK Information Commissioner’s Office (ICO):

☎ 0303 123 1113